1st Line IT Support Technician

We are currently looking for a proactive and organized 1st Line IT Support Technician to join our team. In this role, you will be the first point of contact for our employees, specifically supporting our fast-paced Call Centre operations. For key tasks training will be provided.

You will play a key role in maintaining our IT infrastructure, managing user requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets.

Key Responsibilities:

* Ticket Management:
Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA).

* User Lifecycle Management:
Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions.

* Asset Management:
Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels.

* Hardware Configuration:
Preparing, configuring, and deploying laptops; installing Windows operating systems and drivers.

* IT Administration:
Providing basic administration for Active Directory.

* Hybrid Cloud Support:
Assisting with the administration of our hybrid environment, including on-premise domains and Microsoft Entra

Requirements:

* Networking Knowledge:
Basic understanding of networking fundamentals: IP addressing, Ports, MAC addresses, DHCP, DNS, Firewalls, and Switches.

* M365 & Admin

Skills:

Creating users, assigning licenses and basic Windows Server administration.

* Technical

Skills:

Experience with Windows 10/11 troubleshooting and installation.

* Soft Skills:

Excellent communication skills, patience with non-technical users, and a problem-solving attitude