Motor Claims Handler

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for a Motor Claims handler. As part of this role you will be the first line support and manage motor claims in relation to all company vehicle accidents by communicating with insurance companies, the 3rd party and Company drivers.

• Prepare and review accident claim forms and related documents.
• Investigate circumstances of all accidents to determine insurance liability.
• Managing first notification of claims, fault & non-fault, from start to completion.
• Raising invoices on non-fault claims to send to third party insurers and raising payments on fault claims where we have accepted liability.
• Daily communication with insurance companies, solicitors and all internal departments regarding ongoing claims.
• Managing claims where we have offered our intervention services and following up with the suppliers.
• Arrange independent damage assessment of vehicles for insurance purposes.
• Input and maintain accurate information on internal systems.
• Liaise with all sites to obtain outstanding accident forms and photographs of all vehicles involved in accidents, along with any further supporting documentation.
• Negotiate best possible claims settlement figures.
• Collate and produce relevant claims reports for presentation to management (regular reports – Weekly Accident Summary)
• Answering calls from our company drivers to discuss accidents and any potential excess applied to them.
• Answering the 24 hour accident line during office hours.
• Action & respond to all written correspondence received regarding Road Traffic Accident claims

• Cert CII preferable (or working towards)
• Previous motor claims handling experience preferable
• Good organisation and time management skills
• The ability to pay attention to detail
• Ability to multitask whilst managing a heavy workload
• A commitment to excellence
• A flexible attitude
• Strong interpersonal & excellent communication skills
• The ability to work without supervision
• The ability to stay motivated in all circumstances
• The ability to work to tight deadlines
• The ability to remain calm under pressure and maintain high standards at all times

• Competitive PAYE Salary
• 20 days’ holiday plus statutory bank holidays
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities