Motorsport Project Coordinator

Overview

Role:
Motorsport Project Coordinator at DHL Global Forwarding

The UK Motorsport Division undertakes an array of events and logistics including, but not limited to, F1, Formula E and WEC. This niche team acts as a concierge service for all teams and suppliers’ logistics requirements from event to event, serving as a permanent bridge from tracks to their HQs. This can range from full team support, full charter flights, down to nuts and bolts or batteries for a failed TV camera.

As a Project Co-Ordinator you will be part of a team responsible for the workflow and administration, directly interfacing with clients and operations to ensure expectations and commitments are met timely.

• Fully understand the workflow and processes.
• Inform the operational team of customer requirements to ensure transport bookings are created and confirmed to meet the project’s timeframe with UK and overseas agents.
• Look for cost savings and report to management at the end of each period.
• Ensure timely updates are provided to customers in the agreed format (email, Whats App, SMS).
• Prepare, control and distribute all required documents, and upload where necessary into the system.
• Check responses from counterparts and overseas offices, and validate required documents.
• Follow up shipment status.
• Identify performance issues of suppliers and propose solutions to improve/correct performance; record/report any slippages or compliance infringements to the Team Lead.
• Engage with Operations & Transport Team to identify performance issues related to suppliers and propose improvements; record/report any issues to the Team Lead.
• Collaborate with others within the Motorsports Function to ensure smooth handling of shipments and continuous updates.
• Collaborate with the Accounts Team to ensure timely billing at the end of each event.
• Manage project schedules to ensure timely operational and compliance processes.
• Minimize potential losses by understanding impact.
• Collaborate with the Operational and Trackside teams to ensure smooth customer-related process flow for each event.
• Ensure all internal inquiries are responded to promptly and professionally.
• Escalate issues to the Team Lead when required.
• Perform any other duties within capability.
• Ensure all interactions comply with the DHL Code of Conduct and other compliance requirements (e.g., anti-corruption).
• Contribute to the First Choice continuous improvement program.

• Minimum three years of Operations experience with strong knowledge of Operations processes and systems.
• Experience with in events logistics is preferable.
• Proven ability to identify and meet customer needs in a professional and friendly manner.
• Good written and spoken English; excellent telephone skills; good knowledge of Microsoft Office.
• Excellent interpersonal skills.
• Able to prioritise and perform under pressure.
• Self-directed working style.
• Good commercial attitude and commercial awareness.
• Effective communication with overseas stations (written and spoken).
• Process management skills.

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme including life assurance
• Access to employee assistance and wellbeing programme
• Discounts on retail, entertainment, gym membership, cycle to work, eye care, and more
• Training and development opportunities with a strong focus on internal promotion

37.5 hours per week. Travel may be required.

Motorsport Project Planning Manager

If you would like to be considered for this position, apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.