Dispatcher, Customer Service​/HelpDesk

We are currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact for emergency and nonemergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.

Responsibilities:

• Answer emergency and nonemergency calls and document important information.
• Respond to queries related to products and deliveries.
• Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.

Requirements:

• High school diploma or equivalent qualification is required.
• Experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.