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Intermediate Operations and Technical Specialist

Job in Durban, 3611, South Africa
Listing for: BETSoftware
Full Time position
Listed on 2026-01-04
Job specializations:
  • IT/Tech
    IT Support, Data Analyst
Job Description & How to Apply Below

Intermediate Operations and Technical Specialist

Apply for the Intermediate Operations and Technical Specialist role at BETSoftware
.

Responsibilities
  • Proactively monitor system performance and identify potential issues.
  • Conduct in-depth performance analysis and provide recommendations for improvement.
  • Develop and implement process improvements to enhance operational efficiency.
Technical Support
  • Provide technical guidance and support to junior Team Members and work closely with senior specialists.
  • Configure and maintain monitoring tools and dashboards.
  • Develop and maintain technical documentation and knowledge base.
  • Participate in on-call rotation for system support.
Process and Project Involvement
  • Contribute to project and process planning and execution.
  • Assist in the implementation of new technologies and systems.
  • Conduct impact assessments and provide technical expertise for proposed changes.
Data Analysis and Reporting
  • Generate comprehensive performance reports and identify trends.
  • Utilize data analysis tools to uncover insights and inform decision-making.
  • Develop and maintain reporting dashboards.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in IT operations and technical support.
  • Proficiency in monitoring tools and performance analysis techniques.
  • Excellent analytical and problem-solving skills.
  • Ability to effectively communicate technical information to both technical and non-technical audiences.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: IT Services and IT Consulting

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