Intermediate Operations and Technical Specialist

Intermediate Operations and Technical Specialist

Apply for the Intermediate Operations and Technical Specialist role at BETSoftware
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• Proactively monitor system performance and identify potential issues.
• Conduct in-depth performance analysis and provide recommendations for improvement.
• Develop and implement process improvements to enhance operational efficiency.

• Provide technical guidance and support to junior Team Members and work closely with senior specialists.
• Configure and maintain monitoring tools and dashboards.
• Develop and maintain technical documentation and knowledge base.
• Participate in on-call rotation for system support.

• Contribute to project and process planning and execution.
• Assist in the implementation of new technologies and systems.
• Conduct impact assessments and provide technical expertise for proposed changes.

• Generate comprehensive performance reports and identify trends.
• Utilize data analysis tools to uncover insights and inform decision-making.
• Develop and maintain reporting dashboards.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT operations and technical support.
• Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem-solving skills.
• Ability to effectively communicate technical information to both technical and non-technical audiences.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: IT Services and IT Consulting