Systems Administrator

Join a well-established retail business with a national footprint of stores, warehouses, and corporate operations. This opportunity offers exposure to a diverse technology environment where you'll work closely with both internal stakeholders and technology partners to ensure business-critical systems remain secure, available, and efficient.

As the Systems Administrator, you will be responsible for the day-to-day operation of the organisation's IT infrastructure, coordinating service desk activities, supporting field technicians, managing suppliers, and ensuring users receive timely and effective technical support. This role combines hands-on technical administration with operational coordination, making it ideal for someone who enjoys balancing technology, people, and process management.

Key Responsibilities

• Coordinate and manage the IT support queue, prioritising incidents and requests while ensuring service levels are maintained.
• Lead operational response to major incidents and ensure effective stakeholder communication throughout issue resolution.
• Supervise and support field technicians, coordinating site visits, deployments, and preventative maintenance activities.
• Administer server, storage, virtualisation, identity, collaboration, and endpoint management environments.
• Coordinate network, wireless, and connectivity troubleshooting with service providers and technology partners.
• Manage patching, user provisioning, access management, endpoint protection, and security-related activities.
• Monitor backup processes, disaster recovery readiness, and recovery testing procedures.
• Maintain IT asset registers, software inventories, warranty information, and lifecycle management records.
• Coordinate infrastructure changes, deployments, upgrades, and migration projects while ensuring operational readiness.
• Manage vendor relationships and ensure third-party providers meet agreed service commitments.

Qualifications

• Relevant IT Diploma, Degree, or equivalent technical experience.
• Infrastructure, Networking, Microsoft, Cloud, or IT Service Management certifications will be advantageous.

Experience

• 3 to 5 years of experience in Systems Administration, Infrastructure Support, IT Operations, or a related technical support environment.
• Proven experience troubleshooting technical issues independently and coordinating with managed service providers and vendors.
• Experience supporting users within a multi-site or distributed business environment will be highly advantageous.
• Previous exposure to retail, logistics, warehousing, or other operationally critical environments is beneficial.

Technical Skills

• Server administration and Active Directory/Identity Management.
• Virtualisation technologies.
• Networking, wireless, and connectivity troubleshooting.
• Microsoft collaboration platforms and endpoint management.
• Backup, recovery, and disaster recovery processes.
• Cybersecurity fundamentals and security controls.
• Ticketing systems, remote support tools, infrastructure monitoring solutions, and asset management platforms.

Personal Attributes

• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Leadership capability with experience mentoring or supporting junior technical staff.
• Customer-focused mindset with a commitment to service excellence.

Additional Requirements

• Valid driver's licence and willingness to travel to sites as required.
• Ability to provide scheduled after-hours support when necessary.