Field Support Consultant

Job Title

In Field Support Consultant (Kwazulu-Natal : Durban)

To provide world class in-practice support to all our Veri Claim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

• At least 1-year Veri Claim experience.
• Previous experience working in a customer‑facing department would be an advantage.

• Based in Durban (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver's license.

• Provide in‑practice Veri Claim support to all Veri Claim and VBS practices within a specified geographic area.
• Provide support to new Veri Claim and VBS practices on their first day of using Veri Claim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstrate system upgrades and enhancements to all allocated Veri Claim and VBS practices.
• Escalate functional requests or user issues to the Support Centre via ticketing system, where needed.
• Effectively handle any client complaints regarding the Veri Claim system.
• Complete all sign‑up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and time‑wise.
• Ensure that new practices have been booked for training.
• Provide all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily.
• Send email to all parties with list of practices seen (as per objectives).
• Visit allocated practices at the required coverage and frequency as per the customer classifications.
• Assist with system upgrade testing as required.
• Assist the Sales Consultant with Veri Claim demonstrations as needed.
• Maintain a current working knowledge of all healthcare‑related issues and regulations.
• Maintain an up‑to‑date level of expertise on Veri Claim and all latest enhancements.

• Excellent understanding and working knowledge of all functionalities on Veri Claim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility and adaptability in a constantly changing environment.
• Customer‑focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem‑solving skills.
• Analytical thinker.
• Competent in Microsoft Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert knowledge of the Private Medical Aid industry.

This role specification is not intended to be all‑inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.