Product Consultant

We are looking for a sophisticated and sales-driven Product Consultant to represent our brand in Durban South. You will be responsible for driving high-volume sales through expert product knowledge while ensuring our brand’s physical presence in-store is impeccable. The ideal candidate thrives in a high-end retail environment and understands the importance of both sales performance and operational excellence.

Key Responsibilities and Deliverables:

In-store Sales and Marketing

• Based on cold calling, visiting stores to negotiate orders and sell products to the store
• Develop relationship with store manager
• Influencing and escalating store orders to Samsung HQ and loading of VOCs on MCS and REX
• Negotiate forward share

Shelf Health

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Effective management of demo software on all live devices
• Effective housekeeping

Drive Sells Out

• Training of store staff
• Engaging with shoppers
• Identify need for promotions to increase sales and negotiate with store manager
• Increase forward share / floor share / shelf share of Samsung products
• Negotiate for prime positions in store
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Manage / influence stock on hand

Implementation of Promotions

• Implement promotions according to head office and client requirements
• Maintain stock levels

  Administration

• Compile weekly and monthly reports based on customer liaison and sales
• Identify challenges and corrective actions
• Ensure account forms are completed and delivered
• Administer and complete collages as per requirements

  Customer Satisfaction and Service

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Monitor order and delivery day
• Build and maintain strong working relationships