IT Administrator

DT (NASDAQ: APPS) is unifying the full mobile experience. Our growth platform powers the mobile ecosystem by bringing together advertisers, app developers, and device partners, to create a unique and premium value exchange, that results in a personalized and seamless mobile device experience.

At DT, we move fast, think big, and build collaboratively. We believe great ideas can come from anywhere, and we trust our teams to take ownership, challenge convention, and make an impact from day one.

Here, you’ll have the opportunity to grow your career while contributing to products and experiences used by millions around the world.

With us, you will enjoy competitive compensation, equity awards, and a comprehensive benefits package designed to invest in your total well-being, all within a hybrid and flexible work environment.

Please note that Digital Turbine is a hybrid work environment-only candidates local to the Durham, NC office location and able to work onsite 4 days a week will be considered for this IT Administrator role.

We seek a highly motivated and experienced IT Administrator to join our Global Corporate IT team. This critical role will be based in our Durham office and will be responsible for providing exceptional hands-on customer support for our Executive Leadership team and our staff globally.

The ideal candidate will be a self-motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions.

About the role of the IT Administrator:

Collaborate with a worldwide team of IT professionals, both internal and external

Provide in-person and remote support to all employees, including Executive and Senior Leadership Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues

Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, conferencing equipment, A/V, & desk equipment)
Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal

Develop and distribute technical instructional documentation

Maintain cleanliness and organization in IT offices, server rooms, and storage areas

Collaborate with other departments (e.g., Engineering, Dev Ops, Security, Facilities, Finance, & Corporate Systems)
Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software

Enroll devices to our MDM infrastructure
- Current - JAMF and Intune. Future
- Iru Support senior team members for office network (e.g., Uni Fi, Fortinet), VPN gateways, WiFi infrastructure

Support our communication and productivity stack (e.g., Google Apps, Slack, etc.)Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetings

Occasional travel to other offices may be required to assist with IT support

About you as the IT Administrator:

Bachelor’s degree or a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Previous support of Windows and Mac environments

Certificates or educational degrees in IT are a plus Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace

Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF,…