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IT Support Services Lead – Classroom Tech & Zendesk

Listing for: North Carolina State University
Full Time position Listed on 2026-11-07
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 35000 - 96000 USD Yearly USD 35000.00 96000.00 YEAR

Job Description & How to Apply Below

NC State University’s Wilson College of Textiles seeks a Technology Support Services Analyst to lead IT support for students, faculty and staff in Raleigh. You’ll triage requests, train technicians and manage service requests with Zendesk, ensuring timely, high‑quality service across classrooms and labs.

The role emphasizes customer service, proactive troubleshooting, and asset management, with responsibilities including hardware/software support, deployment of specialty software, and

We would love to welcome a new IT Support Services Lead – Classroom Tech & Zendesk to our group in NC, United States.

We are looking to fill the IT Support Services Lead – Classroom Tech & Zendesk position at North Carolina State University in NC, United States.

The IT Support Services Lead – Classroom Tech & Zendesk role at North Carolina State University is now open for applications in NC, United States.

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