Systems & Infrastructure Specialist

Agency State Bureau of Investigation Division Information  , Support Services Job Classification Title Systems Administrator II (NS)
Position NumberGradeDT
09

About UsThe State Bureau of Investigation’s mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials.

The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits.

The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence.

Description of Work The North Carolina State Bureau of Investigation (SBI) is searching for a highly skilled and innovative IT professional to serve as a Systems and Infrastructure Specialist and play a critical role in supporting the agency's complex enterprise technology infrastructure.

Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability of the SBI's complex and dynamic enterprise systems and software infrastructure. Working closely with IT leadership to implement architectural strategies, this position performs high-level troubleshooting, capacity planning, and proactive performance tuning of core operating systems and communications software.

This position is distinguished by its focus on developing innovative solutions for interfacing evolving software products and mitigating user impact during system changes. While carrying no direct supervisory duties, the role plays a key technical leadership role in managing system upgrade life cycles, testing configurations, and ensuring day-to-day operational support meets the agency's rigorous performance requirements.

Key Responsibilities include but are not limited to:

- Working with enterprise infrastructure technologies, including VMware vSphere, Windows Server, Active Directory, and Microsoft 365, to administer, maintain, troubleshoot, and support enterprise systems and services.

- Designing and implementing VMware vSphere virtual infrastructure solutions, including ESXi hosts, vCenter, clusters, virtual networking, storage, high availability, and resource allocation to support enterprise workloads.

- Creating and maintaining virtual machines, server configurations, infrastructure services, and system resources while managing provisioning, configuration, and lifecycle operations across virtualized environments.

- Utilizing Microsoft 365 tenant administration tools to manage and support Exchange Online, SharePoint Online, One Drive, Teams, Microsoft Entra , user accounts, licensing, permissions, authentication, and tenant configurations.

- Developing technical standards, Power Shell automation, system documentation, operational procedures, and infrastructure improvements to enhance…