Technical Consulting Engineer - Enterprise Switching

The application window is expected to close on: 12/03/2026

This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues. We handle technical problems within specific technologies and architectures, such as Security and Networking, across a broad range of problem complexity. Operating in a highly complex technical environment, we manage increasingly complex and integrated solutions that require deep, cross-product knowledge and systems-level thinking.

We collaborate closely with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement. Our team contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, we utilize and enhance lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.

As a Technical Consulting Engineer, you will apply your technical expertise to conduct advanced troubleshooting and resolve complex customer issues within Security and Networking architectures. You will manage integrated solutions in a highly complex technical environment, utilizing deep cross-product knowledge and systems-level thinking. By collaborating with customers, partners, and internal stakeholders, you will drive issue resolution and continuous improvement. You will actively contribute to product quality by identifying and submitting defects and quality escalations to Engineering.

Furthermore, you will utilize and enhance lab environments, leverage diagnostic tools and packet analysis, and mentor peers to foster individual and team development.

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification
• Proficiency in advanced troubleshooting within complex Enterprise networks with proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Demonstrated experience utilizing packet analysis tools, such as Wireshark and TCPdump, to diagnose and resolve technical issues.
• Strong cross-product knowledge with the ability to apply systems-level thinking to integrated solutions along with a proven track record of effective customer collaboration and stakeholder management to drive issue resolution.

• Experience leveraging AI capabilities, automation, and advanced diagnostic tools to improve troubleshooting efficiency.
• Cisco Routing:
  Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
• Cisco Switching:
  Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), Ether Channel, and Layer 3 switching.
• Cisco VoIP:
  Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and the fundamentals of how VoIP traffic is handled across an enterprise network.
• Cisco ISE:
  Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.
• Experience contributing to digital intellectual capital and scaling technical solutions across an organization.

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