IT Analyst - Maestro Care Systems Administrator - Level 1

Position: IT Analyst - Maestro Care Systems Administrator - Level 1 or 2

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Work Arrangement:

Requisition Number: 276648

Regular or Temporary:
Regular

Location:

DURHAM, NC, US, 27710

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.

By harnessing the power of innovative technologies like cloud computing and artificial intelligence ‑ and pairing them with a forward-thinking approach ‑ Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Build and support the technology foundation behind Duke Health's Epic environment.

This opportunity may be filled at Level 1 or Level 2 based on the selected candidate's education, relevant experience, technical proficiency, and demonstrated ability to perform the role. Both levels support reliable, secure, and resilient enterprise application infrastructure while developing as Epic Client Systems Administration professionals.

Position Overview

The IT Analyst, Maestro Care Systems Administrator, supports the administration, maintenance, monitoring, security, and optimization of the technical infrastructure supporting Duke Health's Epic environment. The position works across server, virtualization, application delivery, web, cloud, automation, monitoring, security, and disaster recovery technologies that enable reliable patient-care systems.

The scope of work is shared across both levels; independence, complexity, project leadership, and depth of subject matter knowledge increase at Level 2.

What You Will Do

Administer and support Maestro Care/Epic infrastructure technologies and associated platforms.

Configure, maintain, patch, upgrade, and optimize Epic environments according to Epic and organizational standards.

Support Microsoft Windows Server, virtualization, web services, application delivery technologies, certificates, service accounts, and related infrastructure components.

Maintain system configurations, lifecycle standards, technical documentation, and operational procedures.

Operations, Reliability, and Support

Monitor system health, performance, capacity, and availability; analyze trends and recommend improvements.

Respond to incidents, alerts, and escalations affecting Epic services.

Participate in root cause analysis, corrective action planning, and service restoration activities.

Participate in an on‑call rotation and periodically support maintenance, upgrades, and critical incidents outside normal business hours.

Security and Resiliency

Implement security best practices, technical controls, security hardening, and vulnerability remediation.

Support audit, risk management, HIPAA, DUHS security, and applicable regulatory requirements.

Participate in disaster recovery planning, testing, failover, recovery, business continuity, capacity planning, and resiliency improvements.

Automation and Process Improvement

Develop and maintain Power Shell or comparable automation that reduces manual effort and improves system reliability.

Support configuration management and deployment processes.

Identify opportunities to standardize processes and improve operational efficiency.

Projects, Change, and Collaboration

Participate in Epic upgrades, implementations, infrastructure projects, and release planning activities.

Coordinate technical work across Epic application, infrastructure, cybersecurity, vendor, and operational…