Public Safety Systems​/Computer Systems Analyst

Position: Public Safety Systems / Computer Systems Analyst

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Public Safety Systems / Computer Systems Analyst

Under general supervision, the Public Safety Systems/Computer Systems Analyst serves as the primary technical authority responsible for the operation, maintenance, and oversight of all Public Safety technology systems supporting the Sheriff’s Office, Detention Center, E-911 Communications, Fire/EMS, and other emergency service agencies.

Public Safety Infrastructure Management

• Perform first-line support and preventive maintenance for all critical 911 infrastructure, including call-handling systems, radio consoles, networking equipment, CAD servers, databases, and associated applications.
• Monitor system health, performance, and availability to ensure uninterrupted emergency communications, acting swiftly to resolve system degradations or failures.
• Provide on-call, after-hours support for urgent issues affecting mission-critical public safety systems.
• Troubleshoot CAD application issues, map problems, interface failures, and data inconsistencies; diagnose root causes and apply corrective action or elevate to vendor support. Manage and test CAD updates, patches, and enhancements while coordinating implementation with vendors, dispatch supervisors, and field personnel.
• Support and administer ProQA and other structured dispatch systems used for call triage and emergency protocol compliance.
• Analyze errors, workflow issues, and system faults; resolve locally where possible or elevate to the appropriate software vendor.
• Coordinate required software updates, protocol dataset changes, patches, and system maintenance tasks with vendor support teams.
• Validate system functionality following updates and ensure alignment with accreditation standards and operational requirements.
• Support AVL technology for law enforcement, EMS, and fire services; configure devices, ensure data accuracy, and maintain real-time integration with CAD and mapping platforms.
• Manage GIS-based mapping components for CAD, mobile data terminals, and field responders, including updates for addressing, boundaries, and response zones.
• Work with users to define database and application requirements that support dispatch, investigative, administrative, and operational workflows.
• Develop, test, document, and implement database configurations, reporting functions, and system interfaces between CAD, RMS, JMS, NIBRS systems, mobile devices, and 911 infrastructure.
• Analyze system integration points to ensure data integrity, accuracy, and secure information flow across Public Safety platforms.
• Assist with evaluating technology changes and their impact on dependent systems, ensuring smooth transitions during upgrades or replacements.

Vendor Management and Contractual Oversight

• Act as the primary liaison to numerous public-safety technology vendors, including CAD, radio, telephony, mapping, and cybersecurity service providers.
• Facilitate communication between agency leadership and vendors to ensure timely resolution of issues, coordinated system upgrades, and accurate project execution.
• Track product licensing, warranties, support renewals, and maintenance contracts to ensure uninterrupted system support.
• Collaborate closely with IT Security personnel to ensure…