Manager Government Business Division; GBD) Special Programs Manager, Care Manager

Manager I Government Business Division (GBD) Special Programs Manager, Care Manager(Johnston County)

Location:

North Carolina This field‑based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Manager I Government Business Division (GBD) Special Programs Manager, Care Manager will be responsible for providing direct operational and clinical supervision of Children and Family Specialty Plan (CFSP). Care Managers responsible for children and youth with significant medical, behavioral health, placement, and social complexity.

How will you make an impact:

• Oversee risk-managed Care Manager caseloads and distribute workloads appropriately.
• Monitor completion of contractually required face‑to‑face visits based on member risk level.
• Ensure timely completion of assessments and care plans, effective member engagement, and participation in Child and Family Team meetings.
• Provide clinical consultation and manage escalations for high‑risk and complex members.
• Maintain standards for documentation quality, timeliness, and regulatory compliance.
• Coach, support, and manage the performance of frontline Care Managers.
• Identify and address performance gaps early to prevent systemic contractual deficiencies.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements:

• Requires a BA/BS and minimum of 5 years' experience in a related field, including minimum of 1 year leadership/management experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Strong knowledge of service delivery coordination, discharge planning, or behavioral health experience strongly preferred.
• LCSW, LCMHC, and LMFT strongly preferred.
• Experience coordinating with Medicaid and North Carolina Foster Care system
• Must be comfortable effectively communicating programs, services, and value to eligible individuals and members strongly preferred.
• Must be willing to travel periodically throughout following counties within North Carolina:
  Edgecombe, Franklin, Granville, Greene, Halifax, Johnson, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, and Wilson.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a…