Operations Manager; Safe Care

Join to apply for the Operations Manager (Safe Care) role at EMED Group

We have a fantastic opportunity for an Operations Manager to join our Safe Care Division based in Durham.

The role will include regular travel across the North of England, including Leeds, Blyth and Carlisle.

Contract type:
Full time, permanent, 40 hours per week.

To lead the “day‑to‑day” operational delivery of our growing Secure Mental Health division in support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline patient transport services. Ensuring all quality and governance requirements meet objectives and performance targets.

The role is fundamental to the delivery of exceptional service by providing inspired leadership, developing and guiding the team and improving performance through strategic decision making.

• £35,980 per annum
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
• Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Business performance and service delivery – Deliver excellent customer service and improved operating profit across the region by ensuring that the team have the skills and capabilities to deliver services in accordance with operational guidelines and legislation. Embed and utilise effective and efficient business performance management tools across the area to engage all members of the team in taking personal accountability for the success of the business.

Ensuring compliance with the requirements of business continuity plans and emergency preparedness including the preparation of plans and ad hoc arrangements and participate in on‑call arrangements and out of hours attendance.

KPIs – Manage and embed Key Performance Indicators, identifying areas of poor operational performance against standards; working with Senior Management to develop operational plans to improve performance and standards ensuring these are embedded within the operation.

Clinical Quality and Governance – Monitor Governance and Quality requirements ensuring these are adhered by all staff within your locality, remaining at all times compliant to national standards of clinical, vehicle and H&S practice ensuring continuous provision of operational excellence in line with standards, guidance and training.

Budgets – Working with senior management, ensure the effective management of all resources to include stock, assets, holidays, sickness, vehicle repairs, building control etc. ensuring value for money in service delivery whilst seeking opportunities for greater efficiency.

People Management – Ensure all staff complete a meaningful PDR and ensure implementation and delivery of effective staff support offering a culture of CPD and ensure that identified training needs are acted upon through the relevant channels. Manage and develop staff in accordance with HR policies, such as discipline and absence processes ensuring personal adherence…