Office Support Assistant - Housing Assistance Department

The Dakota County Community Development Agency (CDA) is hiring an Office Support Assistant position in our Housing Assistance Department. This position will perform Housing Assistance and agency receptionist duties including; answering telephones, greeting the public, providing program information, and assisting clients with the completion of program applications. Perform administrative and support duties for the Housing Assistance department, route incoming fax documents, process mail and document imaging.

Assist with the administration of the Housing Choice Voucher waiting list by answering applicant questions, providing program information as necessary and assist with regular waitlist update processes.

Recruitment Type: This position is open until Tuesday, November 17, 2026 at 4:30 p.m.

Hiring Range: $20.05 - $25.56 per hour (DOQ)

Benefit package includes: Medical, dental, vision, short-term and long-term disability, life insurance, retirement, paid holidays, and paid time off

The Dakota County CDA is a leader in affordable housing and community development programs. The agency owns and manages over 2,900 units of affordable housing located throughout the county and additionally administers the fourth largest Housing Choice Voucher (rent assistance) program in the state. There are six departments at the CDA:
Administration, Community & Economic Development, Finance, Housing Assistance, Housing Development and Property Management. The CDA employs 146 staff who oversee local, state, and federal programs serving Dakota County.

Selection Process

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct background and reference checks before hiring

The Dakota County CDA’s mission is to improve the lives of Dakota County residents and enhance the economic vitality of communities through housing and community development. For more information about the CDA visit:(Use the "Apply for this Job" box below)..

1. Perform Department and Agency receptionist duties

• Act as receptionist for the Housing Assistance department and Agency; answer telephones, direct visitors, handle inquiries or complaints, supply general information, screen and refer more complex inquiries and complaints to appropriate personnel and process incoming and outgoing mail.
• Open and close the public area of the office.
• Provide program information: respond in person, through the mail, email or over the telephone to requests for information.
• Provide program information and screen prospective applicants for program eligibility based on assessment of the situation and customer needs.
• Enter, retrieve, and assess data from computer systems to investigate and verify information.
• Provide information and referral resources, as needed.
• Maintain various reference materials and lists.
• Be aware of in/out status of all agency personnel.

2. Perform day-to-day administrative tasks for the Housing Assistance Department

• Scan and index file documents and correspondence in electronic document management system. Determine and assign document type, review all output images for proper sizing, resolution, and overall quality.
• Mail, email and fax third-part verifications; access available websites for information.
• Route incoming fax documents to appropriate staff.
• Coordinate and process bulk mailings.
• Use office systems to track and complete assigned work and maintain records.
• Assist with annual and periodic organizing and purging of department files.
• Assist with special projects and complete other duties, as assigned.

3. Assist with the Administration of the Housing Choice Voucher waiting list

• Provide general information on the Housing…