House Manager

Join to apply for the House Manager role at McCarthy Stone

House Manager – Retirement Living

Location: West Bridgford, Nottinghamshire

Hours: 30 hours per week (Monday to Friday, all year round)

Salary: £22,557.60 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship — applicants must have the right to work in the UK.

Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi‑tasking, problem‑solving, and event organisation?

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer‑facing or service management role
• Demonstrates professionalism and a commitment to high‑quality service
• Enjoys variety and takes initiative in a busy environment
  
  Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)

• First Aid certification
• Dementia Friends training
• Workplace safety courses
  
  Ongoing development and progression support

If you're looking for a meaningful part‑time role that combines responsibility, variety, and community impact — we’d love to hear from you.

Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.

McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.

We do not currently offer sponsorship — applicants must have the right to work in the UK.

As the UK’s leading developer and manager of retirement communities, we provide high‑quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society and run the McCarthy Stone Charitable Foundation.

We are proud to have been certified as a Great Place to Work 2025 and are on the Great Place to Work Wellbeing list.

• Entry level

• Part‑time

• Management and Manufacturing

• Construction