Shift Leader Southwold Queen St Express

Tesco Shift Leader — Days – Southwold Queen St Express

Pay: Starts at £14.76 per hour, rising to £15.97 inside the M25. Additional payments may apply.

Hours: Minimum 16 guaranteed hours per week, with flexibility down to 12 hours.

Availability: We schedule within advertised windows. If your availability is close but not exact, still let us know.

Customers are at the heart of everything we do. As Shift Leader you will lead and coordinate the store, ensuring smooth operations and superior customer service.

• Run duty shifts in a fast‑paced retail environment.
• Coordinate the team to keep the store clean, stocked and customer‑friendly.
• Engage with customers, ensuring they leave satisfied.
• Coach and give feedback to colleagues to encourage continuous improvement.
• Support shop‑floor and shop‑at‑home staff, ensuring a safe workplace.
• Analyze store performance and assist managers with action plans.
• Lead from the front and set an example for the team.
• Open and close the store, complete duty coverage, and make safe decisions.
• Answer day‑to‑day queries in the manager’s absence.
• Keep the store well‑presented and remove any obstacles to service.
• Follow and promote health and safety routines.
• Recognise and celebrate exceptional service from colleagues.

• Clear communicator, comfortable with varied communication methods.
• Good decision‑maker, flexible and comfortable with change.
• Motivational leader who inspires team performance.
• Strong customer‑service focus, able to meet customer needs.
• Inclusive communicator, building a positive, diverse team atmosphere.
• Curious and proactive, always seeking opportunities to improve service.

• Holiday starting at 20 days plus 1 personal day (rising to 22 days after 12 months).
• Request flexible working from day one.
• Colleague Clubcard discount: 10% off (15% on pay‑day weekends).
• Free wellbeing services and support resources.
• Life cover five times pay and award‑winning pension with up to 7.5% match.
• Uniform provided and supportive policies for all life stages.
• Access to colleague networks and discount/share/cycle‑to‑work schemes.

Our vision is to become every customer’s favourite way to shop.

We are committed to diversity, equity and inclusion – every colleague is welcome.

Open to individuals over 18. Apply now to join our team.