Service Support Manager

Join to apply for the Service Support Manager role at Mitie Cleaning & Hygiene Services

We’re looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

• Contract type: Permanent
• Hours per week: 40
• Pay: £30,500
• Location: South coast, Brighton, Eastbourne, Hastings
• Vehicle: Company car provided
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Facilities Services

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.

Our market-leading offering provides you with benefits that suit your lifestyle. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform, and a cycle‑to‑work scheme. Life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan are also available. We award our employees with Mitie Stars for recognition – cash prizes each month and a chance to win a top prize of £10,000 at year end.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments during the recruitment process, please let us know by emailing Vaibhav Singh at

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.