Senior Personal Banker

Location: Eastbourne, England, United Kingdom

Senior Personal Banker

Join us as a Senior Personal Banker. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom.

You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.

• Meet and support customers via video banking from home or face-to-face in a branch.
• Conduct Financial Health checks and review customer accounts.
• Identify products and services that are right for our customers, helping them to make the most of their money and savings.
• Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
• Complete outbound care calls to customers to grow and maintain the relationship.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• The ability to build rapport and trust with customers in both face-to-face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

Competitive salary starting of £26,350 pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between 8 am and 8 pm and will include some bank holidays.

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.

Mid‑Senior level

Full‑time

Finance and Sales, Banking