Business Support Administrator

We are looking for a proactive and organised Business Support Administrator to provide high-quality operational, digital, governance and administrative support to our Operations Manager and Senior Leadership Team.

This is a varied role supporting corporate and clinical governance, information governance, digital systems, data reporting, facilities and day-to-day operations to ensure services meet regulatory, compliance and performance standards.

About You

• Highly organised with strong attention to detail
• Confident working with IT systems, data and reports
• Able to manage competing priorities and work proactively
• Professional, discreet and committed to confidentiality and governance standards
• Strong communication and teamwork skills
• Experience in healthcare, NHS or regulated environments desirable

Key Responsibilities

• Provide operational and administrative support across governance, service delivery and leadership teams
• Support digital and IT systems, including device setup, user access, audits and troubleshooting
• Produce accurate data reports and performance information to support service monitoring
• Assist with information governance, audits, risk management and policy compliance
• Support meetings, board and committee papers, shared inboxes and diary coordination
• Assist with facilities, assets, stock and general office management
• Support marketing communications and website content updates
• Provide professional first-line support to staff, patients and stakeholders

SDHC GP Federation was established in 2016 by the GP practices in Eastbourne, Hailsham and Seaford. Since then we have become a social enterprise, grown our membership to 25 practices in East Sussex and expanded our services, some of which span East Sussex.

Early on, SDHC provided evening and weekend appointments for member practices and trained and provided pharmacists and paramedics to support local practice. We gradually added other services, such as Care Home support at weekends, a Hot Site during the pandemic, a COVID-19 vaccination programme and supporting virtual wards. SDHC often delivers a range of clinical services at short notice to address the demanding winter pressures and beyond.

In recent years, SDHC has diversified to ensure our ability to continue to deliver NHS services. As part of this diversification, in partnership with Wave Active, we set up the charitable venture Hillbrow Health & Wellbeing.

In addition to our charitable venture, we have also diversified by launching a private GP service which aims to creates margins that we reinvest in our services that are free at the point of care.

This role is to support our Operational and Governance teams in the delivery of corporate and clinical governance functions, technology and information (data) and administration activities. This will involve actions to ensure that services are delivering against all required compliance standards and provision of critical support services that are needed to facilitate this.

To provide business support, project management support and specialist administrative services to the Operations Manager & Senior Leadership Team (SLT).

To ensure that all services are supported operationally and clinically; managed by appropriate systems, procedures and processes.

The post holder will be proactive in managing their own workload, including supporting the preparation of papers for relevant Board/ Committee meeting(s) and managing any shared email accounts as required.

Collaborate with the IT Manager to maintain high standards of digital service across the organisation.

Install and configure devices (PCs, laptops, printers, telephones) with support from digital providers.

Hand over new IT equipment to users and provide initial support.

Diagnose and elevate hardware/software issues as needed.

Conduct periodic audits of digital assets and maintain accurate records.

Manage equipment stock levels, including ordering and disposal.

Support onboarding and offboarding processes by creating/removing user accounts on systems (e.g., EMIS, ICE).

Information & Data Analytics

Provide accurate reports to support performance management.

Perform…