Customer Service Advisor

Customer Service Advisor (Part-Time)

Join Mller UK & Ireland as a Part‑Time Customer Service Advisor in East Kilbride. We're a family‑run dairy business focused on delivering exceptional customer service in a fast‑paced environment.

Hours: 27.5 per week
Shift Pattern: 5 days over 7

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up‑to‑date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaints.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem‑solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ