IT Support Engineer
Job in
East Kilbride, South Lanarkshire, G74, Scotland, UK
Listed on 2026-01-14
Listing for:
Harvey Nash Group
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Support Engineer East Kilbride (Onsite 5 days p/w) Up to 300 p/d (Inside) SC required on entry; DV to be obtained within six months.
Join a growing government service organisation delivering high‑quality, customer‑focused 1st line IT support. You'll manage Service Requests and Incidents, troubleshoot technical issues, and elevate to specialist teams when needed. The role suits someone with strong communication skills, a problem‑solving mindset, and a commitment to great customer service.
Responsibilities- Resolve technical issues using Knowledge Articles
- Manage Incidents and Requests to agreed service levels
- Contribute to the Knowledge Base
- Identify opportunities for service improvement
- Keep users updated throughout the process
- Excellent communication and customer service
- Ability to manage workload and escalations appropriately
- Broad understanding of IT concepts
- Service Desk or Helpdesk experience
- ITIL Foundation
- Knowledge of AGILE/Dev Ops
- Experience with enterprise reporting tools
Please send your CV for consideration.
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