Workshop​/Aftersales Technician

Overview

We are looking for a skilled and motivated Workshop/Aftersales Technician to join our strong, collaborative Workshop team.

• Full‑time hours with flexible start and finish times
• 25 days holiday plus the ability to purchase additional leave
• Birthday off
• Pension scheme
• Medical cash plan providing cash back on everyday medical costs
• Employee Assistance Programme (EAP)
• Private health scheme *
• Staff discount on Draper products with significant savings available
• Employee discount scheme – discounts on gym memberships, groceries, holidays and more
• Long service bonus and awards *
• Ad‑hoc rewards and recognition
• Cycle to Work Scheme
• Free onsite parking

• Inspect, diagnose and repair a wide variety of tools and domestic products, including hand tools, power tools, electrical and battery‑operated equipment and domestic products sold within our range and brand ranges
• Carry out routine maintenance and safety checks on returned and serviced products
• Work with warranty and outside warranty claims, providing accurate assessments and repair reports
• Maintain a clean, organised and safe working environment despite a busy, high‑volume workshop
• Keep accurate records of repairs, parts used, and turnaround times
• Liaise with the sales and customer service teams to provide technical support and aftersales assistance

• Proven experience in repairing and servicing tools, power tools or similar equipment
• Strong mechanical and electrical fault‑finding skills
• Ability to read technical manuals, diagrams and specifications
• Good organisational skills with the ability to manage a varied workload in a busy environment
• Practical problem‑solving ability with a hands‑on approach
• Strong attention to detail and commitment to quality workmanship
• Team player with good communication skills
• Experience in wholesale or retail tool businesses

• Knowledge of PAT testing and UK electrical safety standards
• Qualifications in mechanical/electrical engineering or a related trade
• Strong computer literacy

If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.