Merkur Slots Team Member Road

About the Role

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You need to work on your own initiative and as part of a team.

• Ensure venue housekeeping is always of the highest possible standard – regularly cleaning gaming equipment, floors, walls and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer actions and behaviour, noting any suspicious or disruptive conduct that could affect venue operations.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Deliver customer service in line with company standards, resulting in “customer satisfaction”.
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers during your shift and intervene as appropriate, logging such interactions as required by policy.
• Maintain a high standard of personal presentation, always adhering to the brand dress code while on duty.
• Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

• Experience working in a retail, hospitality or gambling environment.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

• 28 days holiday (including Bank Holidays).
• Quarterly bonus scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high‑street retailers and restaurants through our benefits portal.
• Employee assistance programme.

MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we operate over 220 high‑street adult gaming centres under the MERKUR Slots brand.