Maintenance Helpdesk Admin Apprentice

Maintenance Helpdesk Admin Apprentice

Company: Mitie Cleaning & Hygiene Services

Location: Edinburgh, Scotland, United Kingdom

Mitie is the UK’s leading facilities management and professional services company. As an apprentice, you will gain nationally recognised qualifications, real‑world experience and a competitive salary while working with a supportive team that values collaboration, innovation and sustainability.

• Develop core skills and knowledge for Business Administration and Helpdesk operations.
• Collaborate with experienced professionals to gain hands‑on experience.
• Ensure compliance with Health, Safety, Environmental and Quality (HSEQ) standards.
• Learn all aspects of the Service Desk Coordinator role.
• Take ownership of a contract or portfolio of buildings as part of ongoing learning.
• Schedule and plan works for engineers and subcontractors.
• Update jobs on Maximo or other CAFM systems and use other planning platforms.
• Raise and approve Purchase Orders for all contracted works.
• Monitor the mailbox and ensure all incoming emails are dealt with.
• Review certification, worksheets and contractor reports to identify remedial works.
• Provide support to the site operational team, including Management Information for customer reports.
• Prepare quotations as required.
• Understand planner roles for other contracts to assist with absence cover.
• Communicate regularly via Teams and email.
• Build good working relationships with internal and external stakeholders.
• Attach certification, purchase orders and documentation into Maximo.

• Willingness to learn and develop into the role.
• Commitment to completing the apprenticeship course.
• Good IT skills.
• Flexible, can‑do attitude.
• Ability to interact and communicate appropriately with colleagues, engineers and suppliers.
• Effective under pressure in a busy environment.
• Creative problem‑solving using technology and data.
• Adherence to process and compliance requirements.
• Team player.

• GCSEs in Maths and English (Grades 4‑9 or equivalent) or Scottish National 5 certificates (Grade A‑C). Certificates must be provided at interview stage.
• Certification must be provided at interview stage.
• Security vetted to CTC level.
• Candidate must be Edinburgh based.

• Virtual GP and financial well‑being assistance via Salary Finance scheme.
• Flexible lifestyle benefits through Choices platform.
• High‑street discounts, cycle‑to‑work scheme, enhanced pension contributions and Mitie Matching Share Plan.
• Monthly Mitie Stars awards with prizes up to £10,000.
• Inclusive, accessible recruitment process with reasonable adjustments available.

Apply now and start your journey with Mitie. If you have any disability or long‑term condition that requires reasonable adjustments during the recruitment process, please email us at