Operations Partner

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Job Title: Partner - Operations

Location: Edinburgh / Glasgow - Hybrid

We're an award-winning Tech Consultancy, focused in Quality Engineering on a mission to become the UK's #1.

Over the past 6 years, we've redefined what quality and testing look like at 2i and to our clients. Born from a desire to view quality holistically across the entire SDLC, our Quality Engineers are at the heart of delivering world-class consultancy services.

At 2i, we put people and quality at the heart of everything we do. Proudly certified as a "Great Place to Work", we are the chosen employer of around 250 people and we're continuing our growth! We invest in our people and are recognised as one of the best places for development and wellbeing.

We recently announced our eight-figure private equity funding injection as we aim to increase our revenue by more than £50m in the coming years, which is where you come in…

The Client Business Support (CBS) Partner is a central player in 2i’s growing Operations function. This is designed for a professional who can provide high-quality, consistent business support across multiple client accounts, enabling Account Managers to focus on relationship management and strategic client delivery.

This role will combine data-driven analysis, process excellence, and client-facing administration, ensure seamless operational support while identifying opportunities for process improvement and operational scaling.

You will partner closely with account managers and delivery leads, managing day-to-day client business support, overseeing operational workflows, and providing actionable insights from complex data sets.

You’ll play a key role in ensuring the consistent, high-quality delivery of services across the Business Operations function and take ownership of day-to-day data analysis and process management, working closely with teams across the entire organisation.

• Client Business Support
  • Act as the first point of contact for administrative and operational client needs.
  • Ensure consistent delivery of processes, including timesheet administration, holiday management, contract tracking, and statement of work (SOW) support.
  • Collaborate with Account Managers on contractual onboarding, POs, and SOW execution, providing oversight and governance.
• Data Analytics & Management Information
  • Analyse multiple data sets, including workforce, financials, and project performance.
  • Deliver MI reports and insights to inform business decisions and client performance.
  • Identify trends, anomalies, and opportunities to enhance efficiency and client satisfaction.
• Workforce Management & Resource Allocation
  • Support workforce planning, scheduling, and resource allocation across client accounts.
  • Ensure accurate demand tracking and raise resource needs through enterprise tools.
• Process Improvement & Governance
  • Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices.
  • Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation.
• Stakeholder Coordination
  • Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders.
  • Run regular check-ins and ad hoc communications to keep client operations aligned with business priorities.
  • Line manage junior administrators where applicable.
  • Support colleagues in building data-driven and process-focused operational excellence.

• Deliver high-quality client support across accounts to free Account Managers for relationship-focused work.
• Analyse timesheets, holiday allocations, financials, and project performance to provide actionable insights.
• Onboard new clients, ensuring smooth contractual and operational integration.
• Support enterprise tooling migration and data analysis in Net Suite or similar systems.
• Recommend and implement process improvements and operational…