Project Manager, Client Connectivity Europe

As an HSBC employee in the UK you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay, support when you return to work and a contributory pension scheme with a generous employer contribution.

We are seeking an organised and experienced individual to join Global Payments Solutions (GPS) as a
Project Manager within our Client Connectivity team.

The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion.

You will be at the forefront of onboarding clients onto HSBC’s channels and solutions ensuring seamless transitions, driving satisfaction and supporting excellence.

• Support pre‑mandate and RFI/RFP consultation and project management expertise for our diverse client base utilising your knowledge of Payments Liquidity ERP and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post‑sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client can operate their accounts and services as expected and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross‑functional teams globally including Legal Operations IT Sales and Product to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology. o Support the strategic priorities of the GPS business promoting a positive culture by maintaining a balanced approach to work and life even when under pressure.

• Experience in building effective client relationships and stakeholder management is essential.
• Proficiency in payments and liquidity product knowledge is essential.
• Previous project management experience is a prerequisite.
• Familiarity with design thinking principles would be advantageous.
• Ability to manage competing deadlines effectively in real‑time is essential.
• Excellent communication and influencing skills are a must.
• Proven ability to excel under pressure and drive strategic initiatives forward.

This is a hybrid role with the base location being Lochside Way Edinburgh. There is an expectation of occasional national travel for client visits so it is important that the successful candidate can travel on occasion.

To support you with putting your best foot forward for our internal opportunities you are invited to take advantage of our CV and Interview workshops hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC we are dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process please get in touch with our Recruitment Helpdesk:

Email: [email]

Telephone: 44

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Contract

IC