Sales Support Manager

Are you passionate about tattoos? Do you have experience in delivering excellent customer service? This might be the role for you. No Regrets is a national tattoo trust that connects collectors with artists. We are looking for a proactive and enthusiastic Sales Support Manager for our Scottish studios in Glasgow and Edinburgh.

• Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
• Understand and deliver on KPI’s, working to achieve and exceed the goals of the business.
• Recognise the importance of repeat custom and the value of recommendations.
• Deal with all booking enquiries, through telephone, email and face‑to‑face. Walk‑in conversion is an essential part of the business; proactively manage all studio systems and reporting.
• Focus on the client journey, delivering a personal service to each client and always exceeding expectations.
• Build excellent relationships with the artists, understanding each artist’s style and preferences to match them perfectly with clients.
• Work proactively within all aspects of the role, showing care and attention to detail on every task. Have knowledge of all Front of House processes and collaborate with Studio Coordinators to ensure consistent service throughout the studio.
• Understand the tattoo process and be able to advise clients effectively – this is essential to the role.

• Self‑starter with a proactive approach to understanding a growing business.
• Previous experience in a high‑end environment, ideally within customer service or sales, of at least 3 years is essential.
• Excellent communication skills, whether in person, over the phone or via email. You will often translate a client’s vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
• You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.

• Job Type: Full‑time, Permanent
• Seniority Level: Mid‑Senior Level
• Employment Type:
  
  Full‑time
• Job Function:
  Sales and Business Development
• Industries:
  Design Services

• Commission pay
• Company pension
• Staff discount

• 8‑hour shift
• Tuesday – Saturday

• Sales experience: 3 years (required)

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