Customer Service Agent

Location: York Place

We are looking for Customer Service Agents with previous telephony experience within Financial Services firms to join an exciting project in Edinburgh.

As a Customer Service Agent, you will be:

Taking inbound calls on general service-related enquiries.
Supporting Vulnerable Customers.
Logging and updating systems relating to customer issues.
We’re looking for a Customer Service Agent with:

Financial services industry experience, including previous telephony roles.
Experience in resolving customer queries and updating client systems.
Ability to commute to Edinburgh for onsite working.
This will be an initial 3-month contract, with a start date scheduled for 26th January 2026, but comes with the likely option to extend further for successful candidates.

You will be working Monday-Friday, (37.5 hours per week) full time on client site in Edinburgh.

In return, you will receive a salary of £150 per day, via an umbrella company.

To apply for this role as Customer Service Agent, please click apply online and upload a copy of your latest CV.

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