Operations Executive

French Speaking Operations & Customer Care Executive (Italian or Spanish an Advantage)

Location: Edinburgh/Hybrid
Contract: Full-time, Permanent
Salary: £28,000-£30,000 per year

An established inbound travel company is seeking an experienced French Speaking
Operations & Customer Care Executive to join its dynamic team in Edinburgh. This role sits within the Guaranteed Departure department and focuses primarily on supporting group travel across the UK & Ireland, particularly for the Spanish and South American markets.

• Manage and oversee all elements of client bookings to ensure smooth tour operations.

• Build strong working relationships with clients and suppliers.

• Maintain up-to-date product knowledge and destination expertise.

• Calculate technical timings and logistical planning for group itineraries.

• Provide exceptional customer service to tour operator clients and their travellers.

• Attend familiarisation trips, trade fairs, and meetings as required.

• Fluent French
  , with Italian or Spanish considered a strong advantage.

• Minimum 1 year of experience with a tour operator or similar travel service environment (e.g., hotel reservations, booking agency).

• Strong knowledge of Scotland as a destination and its tourism products.

• Proven experience in group travel operations
  .

• Confident computer skills, including operations software and online research.

• Ability to multitask, work under pressure, and remain enthusiastic in a fast-paced environment.

• Excellent written and spoken English.

• Ability to work both independently and as part of a team.

• Competitive salary with opportunities for career progression.

• A supportive, energetic team environment.

• Hybrid working options available outside peak summer months.

• Full role breakdown, benefits, and additional details provided at interview stage.

Please follow the link to apply or email your CV to nicho / call Nichola on
If you have not been contacted within one week, unfortunately your application has not been successful on this occasion.