French Speaking Customer Service Advisor

French Speaking Customer Service Advisor

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment. The role offers:

• 33 days annual leave
• Workplace health cash plan (dental, optical, physiotherapy etc.)
• Employee well‑being program, Employee Assistance Program and enhanced sick pay
• Monthly performance‑based bonuses
• Extensive learning opportunities and resources to further your career
• Enhanced family policies (maternity/paternity/adoption)
• Life and health insurance
• Free on‑site gym
• Hybrid working available after a 6‑month qualifying period (terms apply)
• Frequent employee engagement events
• Refer a friend bonus scheme

• Providing exceptional service to customers as the first point of contact handling travel queries via call, chat and email.
• Resolving customer issues with empathy, patience and compassion.
• Attending regular team huddles.
• Keeping up to date with the latest promotions, initiatives and company policies/procedures.
• Assisting in ad‑hoc assigned projects.

• Customer service experience.
• Fluency in French and English.
• Effective communication skills.
• Good knowledge of Microsoft Office suite and proficient typing abilities.
• Ability to remain calm and logical in challenging situations.
• Excellent problem‑solving skills.
• Enthusiastic approach with the desire to hit goals and passion for continuous development.

A leading global travel service provider with four contact centres worldwide. They offer 24/7 customer service in 19 languages and employ over 30,000 people across 30 countries.

French Speaking Customer Service Advisor.

Monday – Friday, 8:00 am to 4:30 pm.

Fountainbridge, Edinburgh.

£24,800 + £1,000 (additional incentives).

Entry level.

Full‑time.

Customer Service.

Administrative and Support Services.