Mercat Tours Visitor Team

Your Skills and Strengths

• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• A sense of humour!

• Provide visitors with a 5 star warm welcome and farewell
• Advise and assist visitor’s choice of tour by phone, email and in person
• Promote and process visitor and trade sales by phone, email and in person
• Maintain our historic site ensuring 5 star experience throughout
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
• Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

• Permanent role
• Part-time and full-time roles available
• 14hrs per week minimum paid, guaranteed
• Annualised hours, average 7-35hrs pr/wk across season
• Shifts vary in length from 4.5 to 7hrs per day
• Operating hours 9am – 10pm
• Flexible working requests available from day 1
• Working week Monday to Sunday with 2 consecutive days off guaranteed
• 3-month probationary period
• We are a Living Wage and Living Hours employer

Learn more

Excited to join us but not sure you tick every box?
Don’t worry. We don’t do boxes!
Our promise to be an inclusive employer runs deep.

A Warm Welcome for Everyone
Mercat Tours promises to provide valued Living Wage jobs and make diversity, equity, and inclusion part of everything we do – from the team we nurture, the visitors we welcome and the history we share.
We are continually growing to fulfil our ‘why’ – to make meaningful connections that benefit everyone in an inclusive way for all.