Engineering Manager; Consumer Voice

At Trustpilot, we’re on an incredible journey. We’re a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there still is so much exciting work to do. Come join us at the heart of trust!

We are seeking an Engineering Manager who can lead a team focused on growing and evolving our consumer‑focused offering, shaping how millions of people experience Trustpilot. In an increasingly AI‑influenced tech landscape, you will lead a team to further grow Trustpilot’s consumer presence.

• Lead a team of around 5-8 engineers focused on delivering an ambitious product roadmap of consumer features and technology improvements.
• Develop and support a great team of skilled and motivated engineers through clear expectations, feedback and regular 1:1s.
• Drive in‑team and cross‑team initiatives in partnership with Staff Engineers, Engineering Managers, and Product/UX leaders.
• Evolve, implement, and share innovative strategies to ensure the quality, production readiness, scalability and ongoing health of our apps and systems.
• Manage and mitigate high‑risk elements of projects, effectively communicating issues, risks, and dependencies with stakeholders.
• Shape and enhance engineering strategy in close partnership with Staff Engineers and the wider Engineering Leadership.
• Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade‑offs are required.
• Enable other functions to perform at their best through effective, enduring partnerships.
• Balance delivery with sustainable engineering practices while managing risks and dependencies.
• Build a positive and high‑performing work environment based on transparency, accountability, and trust.
• Lead the delivery of major initiatives, balancing timely delivery with sustainable engineering practices.
• Bring together the work of various teams and individuals into a cohesive, achievable plan aligned with company goals, key milestone deadlines and user experience standards.
• Cultivate a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals.

• Several years of experience as a Software Engineer before transitioning into the leadership track.
• A history of effectively scaling and leading multiple engineering teams.
• Knowledge of full‑stack service/microservice development.
• Familiarity with cloud services (e.g., AWS), message queues (e.g., SQS) and database formats (e.g., Dynamo
  
  DB), modern frontend technologies (e.g., React, Vue.js) and developing SaaS products.
• Exposure to or experience with app development (iOS, Android and cross‑platform frameworks).
• Highly adept, detail‑oriented professional with the ability to develop and execute strategic plans.
• Comprehensive knowledge of Agile methodologies.
• Experience delivering scalable systems that solve complex technical challenges at scale.
• Extensive stakeholder management experience with a focus on working across multiple functions/domains and the ability to create alignment across diverse teams.
• Experience mentoring and helping engineers grow their technical skills.
• A commitment to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way.
• A customer‑centric and solution‑oriented mindset with a bias towards action.
• The ability to communicate complex problems easily to a diverse group of stakeholders.
• Strong systems thinking, with the ability to identify patterns and drive impactful improvements.
• Consistently sharing your knowledge and seeking opportunities to improve.

• You are a lifelong learner across all areas, constantly seeking to expand your own knowledge and help others grow.
• You constantly look to raise the bar for yourself and those around you in everything you do.
• You are a leader who sets the standard, not just through how you lead, but through the day‑to‑day work, the culture and values you promote.
• You believe that diversity in teams enhances the quality of work and leads to better outcomes.
• You promote a…