Support Worker​/A&E Crisis & Early Intervention Navigator

JOB OVERVIEW

We have a fantastic new job opportunity for a Support Worker / A&E Crisis & Early Intervention Navigator who is empathetic, has experience working with adults with complex needs and has the ability to improve the outcomes for them.

Working as the Support Worker / A&E Crisis & Early Intervention Navigator you will join a dedicated team of Navigators (2 FTE in each hospital site) working alongside the clinical teams in the Emergency Department.

As the Support Worker / A&E Crisis & Early Intervention Navigator you will support individuals presenting to hospital, often as a result of violence, but with complex social needs and experiencing multiple social disadvantage. The aim of the programme is to improve wellbeing, engagement and life chances for those who accept support.

This challenging role will involve delivering practical, bespoke interventions both in person and through a wide network of partner agencies that support people towards a safer, healthier and more productive lifestyle.

• Form strong, professional relationships with the wider Emergency Department clinical team including nurses and support workers, doctors, and ambulance crews, working closely with them to identify patients who may benefit from the service
• Engage with willing patients within the Emergency Department, make a connection and discuss future support
• Support service users through assertive community outreach, build strong trusting and respectful relationships
• Connect service users to existing community supports
• Hold a caseload and respect service
• Manage administrative systems and functions, ensuring service user forms, databases, contact files and emails are kept updated

• Proven track record of working with people in community settings and ability to build positive relationships with them
• Experience of working in multidisciplinary teams
• Ability to work without direct supervision
• Knowledge of the causes and effects of social exclusion / isolation / inequality through work or personal experience
• A good understanding of the physical, social and emotional needs of vulnerable people
• A sound understanding of safeguarding issues and knowledge of best practice within the sector
• A sound understanding of risk management as it applies to working with vulnerable adults
• Knowledge of family effects of addiction, mental health, violence, domestic abuse and sexual violence
• An understanding of Adverse Childhood Experiences (ACEs)