Client Agility Specialist - Data, Content & Visualisation

Client Agility Specialist - Data, Content & Visualisation

Permanent employee, Full-time
• UK and Edinburgh Head Office

£30,000 - 40,000 per year

Who We Are At Smart

PA, we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting‑edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client‑focused culture and a team driven by creativity, no two days at Smart

PA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

The Centre of Excellence (COE) is the driving force behind Smart

PA, where strategy comes to life. As part of this dynamic, client‑facing department, you’ll be the heartbeat of our business – delivering high‑impact, tailored support to a key client account daily. In the role of Client Agility Specialist, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

This particular role is assigned to one of our ‘dedicated’ clients, meaning you will be representing our brand, whilst working very closely with a global tech giant
. This is a dynamic, high‑impact Generalist role dedicated to a single client/account. The Specialist will strategically pivot between data management, content design, and visualisation projects based on immediate business demand, ensuring the client consistently receives high‑quality, actionable insights and communication.

This role requires frequent pivots between three core functional areas:

• Data and Content Integrity
  • Govern and Organise:
    Manage the lifecycle of datasets and content repositories (e.g., Google Sheets, Notebook
    
    LM, internal knowledge bases), ensuring data integrity, compliance, and easy accessibility.
  • Curate & Clean:
    Process, format, and clean raw data using spreadsheet tools, preparing it for analysis, reporting, or publication.
  • Document:
    Develop and document standards, processes, and best practices for data handling and system usage across the team.
• Data Visualisation & Reporting
  • Design Dashboards:
    Design, build, and maintain interactive data dashboards and reports (using tools like Tableau, Looker Studio, or equivalent) to transform data into clear, actionable insights.
  • Standardise Metrics:
    Ensure consistent data definitions and reporting metrics across all visual assets to protect data quality and trustworthiness.
• Comms, Design, & Narrative
  • Visual Storytelling:
    Design and produce a range of visual materials, including presentations, infographics, and internal communication assets, acting as a Brand & Narrative Guardian.
  • Content Refinement:
    Develop and refine professional, concise content (text and visuals) for both internal and client‑facing channels, ensuring alignment with brand standards.
• Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines.

You are the ultimate organisational hybrid: highly meticulous with data and inherently creative with design. You thrive on variety and have an exceptional ability to quickly context‑switch while maintaining high standards in every domain. You are a reliable and effective communicator who can translate complex data into both stunning visuals and clear, decisive language, ultimately enabling the client to make quick decisions at pace.

Your experience is key but your attitude is what sets you apart.

• Data & Content Management:
  Proven experience in a data‑focused administrative or content management role, including expert proficiency with advanced spreadsheet functions (e.g., Excel/Google Sheets, pivot tables, data…