CRIMS Technical Support Analyst

CRIMS Technical Support Analyst – Aberdeen

Join Aberdeen’s Asset Management Technology team as a Level 2 Technical Support Analyst focused on the Order Management System (OMS) and its connected applications.

Aberdeen is a leading Wealth & Investments group. Our aim is to be the UK’s premier wealth group, driven by technology, talent and a culture that puts stakeholders at the heart of everything we do. We are committed to growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand.

Aberdeen comprises three businesses:
Interactive Investor, Adviser and Investment. Interactive Investor is the UK’s second largest direct‑to‑consumer investment platform. Our Adviser business delivers financial planning solutions and technology for UK financial advisers. Our Investments business is a specialist asset manager focusing on public and alternative assets.

In Investments Technology, the Asset Management application teams develop, maintain and support the critical suite of applications and technologies that power Aberdeen’s Asset Management business.

We are seeking a CRIMS Technical Support Analyst to join our Asset Management Technology team. This Level 2 technical support role focuses on the Order Management System (OMS), connected applications and external venues. The team supports OMS operations across global regions (APAC, EMEA, AMRS).

• Provide Level 2 Technical support for front‑office investment platforms, ensuring timely resolution of incidents and service requests.
• Deliver real‑time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
• Monitor system health and performance, proactively identify issues and implement fixes to maintain platform stability.
• Perform alert handling, log analysis and performance tuning of the platform.
• Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
• Collaborate with Asset Management Development teams to enhance platform features or resolve technical issues.
• Work with end users to identify workflow improvements and maximise system value.
• Act as an escalation point for Level 1 support, resolving complex technical issues and liaising with vendors for defect fixes.
• Apply ITIL principles for incident, problem and change management to ensure operational excellence.
• Design and document processes and procedures for BAU investment activities and support.
• Participate in platform upgrade projects, patch deployments and integration testing.
• Ensure adherence to regulatory standards through system controls and audit‑ready documentation.

• Technical support experience on Charles River or equivalent OMS/IMS platform.
• Strong customer focus and ability to recommend practical, timely solutions.
• Analytical skills and SQL/Excel proficiency.
• Ability to utilise SQL and scripting (Power Shell) for data analysis and automation of support tasks.
• Experience with FIX protocol, OMS connectivity and desk‑based dealing applications in an enterprise environment.
• Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
• Experience with Windows Server environments and network troubleshooting (Telnet).
• Excellent communication for liaising with stakeholders and internal teams.
• Familiarity with support ticketing systems such as Service Now, JIRA or equivalent.
• Ability to work under pressure, prioritise tasks and meet deadlines.
• Team‑oriented approach with a focus on knowledge sharing and best practices.

• Understanding of Enterprise Scheduling Systems.
• ITIL v4 Foundation or ITIL Service Operations.
• Power Shell scripting or equivalent scripting language.

We offer a competitive salary and benefits package including 40 days’ annual leave, a 16% employer pension contribution, discretionary performance‑based bonus (where applicable), private healthcare and flexible benefits such as gym discounts, season ticket loans and employee discount portal.

Aberdeen is a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. We will support you through the application process.

Entry level

Full‑time

Information Technology