Service Desk Manager: Lead IT Support & Improvements
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2025-12-21
Listing for:
Xerox
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
A global technology firm in Edinburgh seeks a Service Desk Manager to lead the End User Support Service Desk. You will manage a team of analysts, ensure efficient handling of service requests, and drive service improvements. The ideal candidate has over 7 years of experience in IT support, strong leadership skills, and knowledge of ITIL processes. This position is a great opportunity for someone who values client relationships and enjoys developing teams.
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