Customer Experience Manager

Customer Experience Manager - Scotland We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Manager who can keep their clients over the moon (pun absolutely intended).

What we offer :

• Salary up to £55,000
• Flexible working with offices in Edinburgh and Dundee
• 36 days annual leave
• 6% employer pension contribution
• Health Cash Plan, Life Assurance, and enhanced family leave
• Opportunities for professional development and international travel
• An open, collaborative environment where your ideas can make a real impact.

You’ll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you’ll be the go-to person who ensures missions run smoothly, and customers keep coming back for more.

• Building stellar relationships with customers worldwide
• Guiding them from onboarding through to smooth software integration
• Acting as the trusted link between technical teams and clients
• Identifying upsell and renewal opportunities like a commercial astronaut
• Leading a first-class technical support function
• Keeping your finger on the pulse of the ever-evolving space industry

• Has solid customer account management experience
• Understands satellite operations, mission planning, or ground segment software
• Communicates brilliantly with both technical and non-technical people
• Has a commercial spark and can spot growth opportunities from miles away
• Thrives on juggling multiple priorities and delivering results

• Have experience in satellite, aerospace, or telecoms
• Know your way around SaaS, CRM tools, and integration workflows

This is your chance to work in an industry that’s out of this world – literally. If you’re ready to join a trailblazing team shaping the future of space technology, we’d love to hear from you. Apply today – the countdown has begun! Bright Purple is an equal opportunities employer : we are proud to work with clients who share our values of diversity and inclusion in our industry.