Customer Support Engineer

Hiring for Poland, Hungary, Netherlands, Belgium, Switzerland, Germany and EU Countries

For one of our globally leading tech clients we are urgently looking for an experienced Customer Support Engineer for a long contract based in Edinburgh, UK.

Its paying well and my client can interview asap!

• Provide L2/L3 support for DERMS applications, integrations, and services
• Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
• Handle incidents, service requests, and escalations in line with SLA commitments
• Perform root cause analysis (RCA) and implement permanent fixes
• Support patching, upgrades, deployments, and configuration changes
• Collaborate with engineering and product teams to improve scalability, reliability, and cybersecurity
• Maintain knowledge base articles, SOPs, and runbooks
• Provide technical support for DER aggregation, forecasting, optimization, scheduling, and dispatch
• Participate in 24x7 on‑call rotation for critical incidents
• Ensure adherence to ITIL processes (Incident, Problem, Change Management)

• Bachelor’s degree in Electrical Engineering, Computer Science
  , or related field (or equivalent experience)
• 3+ years experience in application support, energy management systems, or grid operations platforms
• Strong understanding of DERMS functions and distributed energy resources (solar, wind, batteries, EVs)
• Proficiency in Linux/Unix
  , databases (
  SQL / Oracle / PostgreSQL
  ), and APIs/integration tools
• Strong troubleshooting across application, middleware, and network layers
• Experience with monitoring tools (
  Splunk, Grafana, App Dynamics
  , etc.)
• Familiarity with SCADA, ADMS, EMS, OMS
  , or similar grid systems
• Excellent communication and problem‑solving skills

• Prior experience supporting DERMS or OT/IT grid management platforms
• Knowledge of GridOS ecosystem and DERMS integration
• Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
• Certifications:
  
  ITIL, Security+, utility‑specific systems training
• Scripting and automation skills (Python, Bash, Power Shell)

If this is you, then please do not delay in applying!

Mid‑Senior level

Contract

Information Technology