Finance & Procurement Service Lead

Join Capita Public Service as Finance & Procurement Service Lead

Capita is seeking an experienced Finance & Procurement Service Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities.

Ready to lead the design and delivery of future-facing Finance & Procurement services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita!

Finance & Procurement Service Lead

Reporting to the Operations Workstream Lead, you will lead the design and implementation of Finance & Procurement services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Capita Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for Finance & Procurement.

You will manage a team of Functional Analysts and SMEs, facilitate workshops with client and third-party stakeholders, and ensure service designs meet KPIs, SLAs, and user experience standards. This role also involves supporting service transition planning, dress rehearsals, and early operational rollout to ensure successful adoption.

• Contribute to the creation of the Service Blueprint and High-Level Operating Model for Finance & Procurement
• Lead workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
• Develop detailed service designs and operating models focused on user experience and performance standards
• Identify and mitigate financial risks across delivery, operations, and supplier performance
• Provide input to training and testing teams to ensure alignment with service procedures
• Ensure service design aligns with the business and ERP solution capabilities to minimise bespoke development
• Present service design updates in the End-User Forum and facilitate stakeholder consensus
• Support transition planning and lead dress rehearsals ahead of service cutover
• Contribute to Payroll Parallel Run exercises to validate financial integration
• Resolve service-related issues during early operational rollout and support service operatives

• Extensive experience in leading sizeable operational teams and delivering shared service into a complex client organisation
• Expertise in Finance & Procurement service design and operating model development
• Experience in large-scale, multi-party implementation programmes
• Strong client relationship management and stakeholder engagement skills
• Ability to manage TUPE transfers and drive workforce engagement
• Experience in phased service transition planning, testing strategies, and hypercare support
• Ability to work remotely and travel to UK-wide Capita locations as required

• Experience with Oracle Fusion ERP service design
• Experience working with global technical delivery partners and ERP partners
• Extensive experience in user experience-based service design
• Knowledge of WCAG 2.2 Accessibility standards and testing tools
• Experience creating Service Blueprints, Operating Models, and SOPs using UX design methodology
• Familiarity with Government Digital Service (GDS) methodology and accessibility standards

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

• Competitive salary plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave,…