Deskside Support Engineer

Deskside Support Engineer, Edinburgh –
DXC Technology

We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client.

• Working on behalf of DXC Technology.
• Providing a wide range of Deskside support to end users in office environments.
• Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
• Maintain a dedicated commitment to service quality & customer experience.
• Take ownership of tickets escalated from the service desk & other teams, handling them appropriately.
• Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly.
• Work well within the client environment.
• Ensure that all activity is accurately documented and recorded in line with ITIL practises.
• Contribute to the creation and up-keep of Knowledge Base Articles.
• Be comfortable working in a highly regulated environment, adhering to local and global policies.
• Work healthily and safely, in accordance with DXC training and policies.
• Adhere to all IT Asset Management procedures & policies.
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
• Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
• Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
• Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients.

• Ready to learn and face new challenges.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a small team.
• Ability to work well with global teams.
• Experience of working in Desktop support role (3yrs+).
• Tested software and hardware troubleshooting skills.
• Experience of supporting all Windows operating systems.
• Experience of supporting Microsoft Office suites including Office 365.
• Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
• Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge.
• Server Hardware support experiencing (racking & providing Hands & Eyes support).
• Printer hardware knowledge.
• Willingness to support essential out of hours work when required.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting