Oracle ERP Support Lead

Description

The Corporate Operations Directorate part of DG Corporate provides essential technologies and services critical to the effective running and management of the Scottish Government and the many bodies who share these role sits within the Digital Operations team which provides technical and operational support to an expanding list of digital platforms and services. This role leads on supporting a range of financial modules on the Scottish Governments Oracle Cloud corporate platform providing critical financial services.

You will lead the Oracle Fusion ERP ( Enterprise Resource Planning) technical support team to deliver effective and efficient services in support of the organisations financial operations. As well as ensuring day to day issues are resolved and changes are implemented you will be responsible for liaising with respective subject matter experts within Finance the Corporate Hub Oracle and other suppliers to ensure platform issues are resolved and design changes are configured tested deployed in a controlled and consistent manner.

You will also have line management responsibilities for a number of staff supporting specific Oracle ERP modules.

• Act as the Technical Lead on Record to Report Module providing expertise and advice to the customers and others.
• With existing digital skills as Oracle ERP Support Lead you are likely to have or will build and maintain a deep understanding of Government financial processes Oracle Cloud Solutions and its functions :
  General Ledger (GL) Fixed Assets (FA) Order to Cash (O2C) Cash Management (CM) and Record to Report (R2R).
• Work within and manage a team of Oracle ERP technical specialists to implement and manage processes for resolving technical issues across the modules above including working with Oracle and other third parties to resolve incidents as required.
• Ensure processes are in place to monitor team system and process performance to proactively address and rectify issues and provide management information for reporting.
• Ensure that all configuration documentation standard operating procedures and processes are put in place documented and regularly reviewed.
• Work closely with the Digital Operations Senior Management the Corporate Hub and suppliers to ensure successful development of the Oracle cloud product through lifecycle of the product.
• Support the agreed change processes including weekly organisational changes iterative improvements Oracle quarterly and monthly changes. This work will include out of hours and scheduled working to make necessary changes to the system.

Success profiles are specific to each job and they include the mix of experience skills and behaviours candidates will be assessed on.

• A deep understanding of Government financial and reporting processes.
• Functional knowledge and experience of configuring and supporting Oracle Cloud ERP Solutions including;
  General Ledger (GL) Fixed Assets (FA) Order to Cash (O2C) Cash Management (CM) and Record to Report (R2R) modules.
• Leading and building a technical support team capability delivering support for large scale business critical applications.

Experience is assessed at sift along with a more in-depth assessment at interview.

This role is aligned to the Senior Application Operations Engineer role within the IT Operations Job Family.

You can find out more about the skills required here.

These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.

• Leadership (Level
  3)
• Managing a Quality Service (Level
  3)

You can find out more about Success Profiles Behaviours here.

Behaviours are assessed l details will be shared in advance with all candidates invited to this stage.

Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the 3 Experience criteria listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment

If invited for further assessment this will consist of an interview and DDaT Technical assessment where the behaviours experiences and technical skills outlined in the Success Profile will be assessed.

The sift is scheduled for w / c 8th December.

Interviews and DDaT Technical assessments are…