Technical Account Manager

Join us as a Technical Account Manager. You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients.

• Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products.
• Own the technical relationship with clients, advising them on product capabilities and best practices for product success.
• Drive end‑to‑end project delivery for client implementations – building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and Nat West estates.
• Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress.
• Translate business needs into technical requirements – leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services.
• Partner with Product and Engineering to influence the future roadmap based on client needs.
• Set up and run governance frameworks, including regular status updates, steering committees, and escalation pathways – ensuring delivery against client expectations.
• Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders.

• Experience in a Technical Account Management role within Fin Tech, payments, or BaaS.
• Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed.
• Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices.
• Proven track record leading technical delivery for multi‑stakeholder enterprise clients, navigating technical and commercial challenges as they emerge.
• Ability to clearly and confidently explain current product capabilities and future roadmap.
• Ability to problem‑solve whilst supporting clients to navigate any known product limitations in order to achieve their goals.
• Solid understanding of RESTful APIs, white‑labelled front‑end applications, system integrations, and microservices architectures.

• Experience working in a scale‑up environment.
• Understanding of UK banking regulations, KYC/AML, and embedded finance use cases.
• Familiarity with Open Banking standards and cloud‑native architecture.

Mid‑Senior level

Full‑time

Sales and Business Development

Software Development

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