Technical Implementation Lead

About Us

We’re Dayshape—an award-winning software scale‑up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI‑powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real‑time project financials, and firm‑wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we’re helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.

• We provide complete operational visibility today and the tools to confidently predict tomorrow.

• We empower firms to become the places where top talent wants to work—and the best clients want to work with.

Recognised as Scotland’s fastest‑growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 Scotland IS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like‑minded people to join us.

At Dayshape, our purpose is to improve people’s working lives, and our culture is an important driving force in helping us to do just that. We’re a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast‑growing, high‑impact company that’s reimagining resource management, then let’s talk.

You will be responsible for leading a team of technical implementation consultants, ensuring the successful delivery of client integration projects and continuous improvement of team performance. This role combines hands‑on technical expertise with strong leadership, coaching, and project management skills. Your remit will include overseeing project delivery, supporting professional development, and fostering a collaborative, high‑performing team culture. You will bring a customer‑centric mindset and a passion for delivering high‑quality, impactful solutions in a dynamic environment.

• Lead and mentor a team of technical consultants, providing feedback, coaching, and career development.

• Foster a culture of collaboration, accountability, and continuous improvement.

• Set clear goals, conduct regular 1:1s and performance reviews, and address skill gaps through training.

• Oversee the end‑to‑end delivery of client integration projects, ensuring high‑quality, timely, and cost‑effective outcomes.

• Prioritise and allocate work across the team using our internal version of Dayshape.

• Support team members in customer discovery, solution design, and technical delivery, acting as an escalation point for complex issues.

• Ensure technical best practices are followed in integration design, configuration, and documentation.

• Collaborate with Product and Engineering leadership to address product or integration gaps and contribute to solution design.

• Maintain high‑quality documentation to support customer adoption of Dayshape.

• Serve as the main contact for internal and external stakeholders on team delivery and project status.

• Ensure clear communication across teams and represent the function in strategic discussions.

• Drive continuous improvements in team processes, tooling, and documentation standards.

• Monitor project risks, issues, and dependencies, ensuring proactive mitigation and resolution.

• Support the adoption of Agile methodologies and promote a customer‑centric approach to delivery.

• Oversee the delivery of technical training and documentation to empower clients to self‑serve where possible.

• Ensure smooth handover of projects to Customer Success or Support teams.

• Significant experience in technical implementation, systems integration, or a…