IT Support Analyst

This role reports into the Service Desk Co-ordinator within the firm’s Service Desk team, which is responsible for ensuring the hardware and software provided to our fee earners and support staff is functional and secure. Members of the team rotate through various functions during the week. Covering helpdesk ticket triage and distribution, 2nd and 3rd line troubleshooting, patch maintenance, change and project work.

• To maintain and deploy the firm’s laptops and iPhones.
• to maintain and deploy Windows, IOS and applications.
• To test and configure new software, hardware and IT services.
• Contribute to the development and documentation of IT procedures and processes.
• To provide application, OS, hardware and SAAS support for colleagues (local and remote).
• To document all support and change actions within the firms Jira helpdesk.
• Resolve user issues and requests in a timely fashion and to escalate with relevant details where appropriate.
• To carry out any other reasonable duties as requested by manager.

HR Contact

If you would like further information on the role or require accommodations to make your application please contact

At Shepherd and Wedderburn we strive to provide a supportive, inclusive and high performance working environment, where everyone feels they belong. Diversity and inclusion is at the heart of our business and we therefore welcome applicants from different backgrounds to all levels of the organisation. To foster inclusivity we particularly encourage applications from those who may be from underrepresented groups, including candidates from Black, Asian and minority ethnic backgrounds, LGBT+ people, people with disabilities or who are neurodivergent and those from lower socio-economic backgrounds.

Data Protection

Shepherd and Wedderburn is committed to protecting