Property Services Manager - Housing Association

Position: Property Services Manager - Housing Association )
Full-time | Hybrid (3 days office / 2 days WFH)
EVH Grade 8 | Competitive Salary

We are looking for an experienced and dynamic Property Services Manager to join a busy Property Services Team and play a key leadership role in delivering high-quality homes, safe communities, and exceptional customer service for our tenants and owners.

If you have strong experience in asset management, compliance, maintenance delivery, and leading technical teams, we would love to hear from you.

About the Role

As Property Services Manager, you will take ownership of the day-to-day delivery of our property-related services, ensuring our homes, estates, and common areas are maintained to a high standard.

You will lead a multi-disciplinary team that includes Technical Inspectors, Factoring and Compliance staff, and Property Services Administrators. Working closely with the Property Services Director, you will help drive performance, improve service delivery, and ensure full compliance across our housing stock.

Key Responsibilities

Lead and support the Property Services Team, ensuring strong performance, accountability, and a customer-focused culture

Oversee reactive, planned, and cyclical maintenance programmes to ensure value for money and quality outcomes

Manage statutory and regulatory compliance (gas, electrical, fire safety, asbestos, legionella, CDM, damp & mould, building safety)

Monitor contractor performance, budgets, KPIs, WIP and debt management

Deliver annual maintenance and asset investment programmes

Oversee factoring services, estate maintenance, billing, and owner engagement

Manage risk registers, audits, remedial actions, and compliance reporting

Respond to tenant and owner enquiries, complaints, FOIs, and SARs

Contribute to policy development, continuous improvement, and sustainability initiatives

Deputise for the Property Services Director where required

About You

We're looking for someone who brings:

Strong background in property services, asset management, or technical housing compliance

Experience managing planned, cyclical, and reactive maintenance

Confident leadership skills with the ability to motivate and support a multi-disciplinary team

Excellent understanding of health & safety regulations and statutory compliance

Experience working with contractors, procurement processes, and performance reporting

Ability to analyse performance, solve complex issues, and drive improvements

Excellent communication and stakeholder engagement skills

A relevant professional qualification or equivalent experience is desirable.

What's On Offer

Hybrid working model (3 days in the office, 2 days WFH)

A supportive and collaborative team environment

Opportunities for professional development and progression

The chance to make a meaningful impact within our communities

How to Apply

To be considered for this role, please submit your CV or call Laura on (phone number removed) for a confidential chat.

RG Setsquare is acting as an Employment Agency in relation to this vacancy