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Team Manager - FTC

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Nucleus Financial
Full Time, Contract position
Listed on 2025-12-13
Job specializations:
  • Management
    Operations Manager, Program / Project Manager, Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 33000 - 37000 GBP Yearly GBP 33000.00 37000.00 YEAR
Job Description & How to Apply Below
Position: Team Manager - 12 Month FTC
Location: City of Edinburgh

Join to apply for the Team Manager - 12 Month FTC role at Nucleus Financial

Job Description
  • Conducting regular 1:1 review meetings with your team to provide feedback and coaching to support ongoing performance and development of individuals.
  • Actively managing team capacity and availability.
  • Supporting department recruitment, participating in the review and selection of candidates.
  • Identifying opportunities for improvement within your team by utilising Management Information and completing the necessary root cause analysis.
  • Managing absence, performance, and behaviours in line with company policies.
  • Building and maintaining strong relationships with internal colleagues and key stakeholders.
  • Ensuring key business updates are communicated and understood by you and your team.
  • Getting involved in business initiatives, playing an active role and being an ambassador for the department.
  • Being proactive and actively looking for ways to make a positive impact.
Qualifications
  • Working within a contact centre environment.
  • Track record in performance management and leading a team.
  • Experience in coaching and developing individuals.
  • Experience working within a regulated environment.
  • Ability to produce reports and management information.
  • Experience in recruitment process including conducting interviews.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Location

Edinburgh, Scotland, United Kingdom

Salary

£33,000.00 - £37,000.00

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