Team Manager - FTC

Join to apply for the Team Manager - 12 Month FTC role at Nucleus Financial

• Conducting regular 1:1 review meetings with your team to provide feedback and coaching to support ongoing performance and development of individuals.
• Actively managing team capacity and availability.
• Supporting department recruitment, participating in the review and selection of candidates.
• Identifying opportunities for improvement within your team by utilising Management Information and completing the necessary root cause analysis.
• Managing absence, performance, and behaviours in line with company policies.
• Building and maintaining strong relationships with internal colleagues and key stakeholders.
• Ensuring key business updates are communicated and understood by you and your team.
• Getting involved in business initiatives, playing an active role and being an ambassador for the department.
• Being proactive and actively looking for ways to make a positive impact.

• Working within a contact centre environment.
• Track record in performance management and leading a team.
• Experience in coaching and developing individuals.
• Experience working within a regulated environment.
• Ability to produce reports and management information.
• Experience in recruitment process including conducting interviews.

Mid-Senior level

Full-time

Customer Service

Edinburgh, Scotland, United Kingdom

£33,000.00 - £37,000.00