Lead Supervisor – Retail Banking, Supervision Team

Job title: Lead Supervisor – Retail Banking, Fixed Supervision Team

Division: Supervision, Policy & Competition

Department: Retail Banking

• Salary: National (Edinburgh and Leeds) ranging from £59,100 to £69,666 and London from £64,900 to £76,500 (salary offered will be based on skills and experience)

• This role is graded as: Lead Associate - Regulatory

• Your recruitment contact is Cameron Nunn via  Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.

• Plan, prioritise and allocate proactive and reactive work alongside the Manager to drive clarity, momentum and high‑quality supervisory outcomes across the team

• Lead, coach and mentor junior colleagues, providing guidance and oversight that builds capability, strengthens performance and ensures timely, accurate case progression

• Deputise for the Manager when required, offering steady leadership that maintains operational continuity and supports assured decision‑making

• Analyse firms’ business models, strategies and risks, using sound judgement to identify potential harms and shape assertive, effective supervisory strategies that protect consumers and markets

• Deliver your own priorities while guiding the team’s output, ensuring both align to the FCA’s strategic priorities and enhance overall regulatory effectiveness

• Respond to emerging issues and industry developments, forming clear, informed views that help internal and external stakeholders navigate complex regulatory challenges

• Collaborate across the Directorate, wider FCA and external bodies to build strong, inclusive relationships that support joined‑up supervision and reinforce the FCA’s commitment to diversity and inclusion

• Drive continuous improvement and contribute to wider departmental initiatives, identifying sector‑wide risks and enhancing processes to deliver better outcomes for consumers and the industry

Minimum:

• Prior experience in identifying consumer harm and developing/implementing supervisory strategies to mitigate risks

• Proven experience in building and managing relationships with stakeholders at all levels, including senior management

• Demonstrable experience in managing, coaching, and developing other team members and effectively delivering work through others

Essential:

• Strong oral and written communication skills for building and maintaining good relationships with stakeholders, including engaging with and presenting to senior management

• Strong focus on operational effectiveness as demonstrated by an ability to help organise, manage and understand conflicting priorities and allocate work within the team

• Ability to manage complex and large pieces of work with minimal oversight, including experience of managing through change and balancing conflicting priorities

• Ability to think critically about the strengths and weaknesses of firms’ business models, strategies and culture to identify relevant risks, issues and themes and arrive at appropriate judgements, identifying harm and developing/implementing supervisory strategies to mitigate risks

• Strong people skills to build and share understanding relationships with senior management and stakeholders

• Curiosity and motivation to continually learn about and investigate issues, and willingness to develop yourself and the team, taking on new responsibilities and adopting a flexible and pragmatic approach to your…